Shipping & Delivery Policy

1. Digital Delivery

1.1 Program Access

Upon successful enrollment and payment, you will receive:

• Immediate Access: Login credentials via email within 30 minutes of payment confirmation
• Welcome Kit: Digital welcome package including program schedule, guidelines, and resources
• Learning Portal: Access to our online learning management system (LMS)
• Communication Channels: Invitation to WhatsApp groups and community platforms

1.2 Course Materials

Digital course materials are delivered as follows:

• Video lectures and tutorials - Available on demand through our platform
• Reading materials and PDFs - Downloadable from the learning portal
• Project resources and templates - Accessible within 24 hours of module release
• Assignment briefs - Released according to the program schedule

1.3 Digital Certificates

Upon successful completion of programs, digital certificates will be:

• Generated within 7 business days of program completion
• Delivered via email as a PDF attachment
• Available for download from your student dashboard
• Verifiable through our online certificate verification system

2. Physical Delivery

2.1 Physical Certificates

For programs that include printed certificates, the following terms apply:

2.2 Study Materials & Merchandise

For programs that include physical study materials or merchandise:

• Materials are dispatched within 3-5 business days of order confirmation
• Standard delivery within India: 5-10 business days
• Express delivery available at additional cost
• Tracking information will be shared via email and SMS

2.3 Shipping Partners

We partner with reputable courier services for physical deliveries:

• Blue Dart
• DTDC
• India Post (Speed Post)
• FedEx (for international shipments)

3. Delivery Process

3.1 Order Confirmation

After placing an order or enrolling in a program, you will receive:

• Instant email confirmation with order/enrollment details
• SMS notification with reference number
• Payment receipt within 24 hours

3.2 Tracking Your Order

For physical shipments, you can track your order through:

• Email updates at each shipping milestone
• SMS notifications for dispatch and delivery
• Tracking link provided in the shipment confirmation email
• Contact our support team for status inquiries

4. Delivery Issues

4.1 Delayed Delivery

If your delivery is delayed beyond the estimated timeframe:

• Contact our support team with your order reference number
• We will coordinate with the shipping partner to locate your package
• For significant delays, we may reship or provide alternative solutions
• Delays due to natural disasters, strikes, or government restrictions are beyond our control

4.2 Damaged or Lost Items

In case of damaged or lost shipments:

• Report the issue within 48 hours of delivery (for damaged items)
• Report non-delivery if tracking shows "delivered" but item not received
• Provide photographic evidence for damaged items
• We will arrange for replacement or refund after investigation

4.3 Incorrect Address

Please ensure your delivery address is accurate:

• Verify address details before confirming your order
• Address changes are only possible before dispatch
• Reshipment due to incorrect address may incur additional charges
• Undeliverable packages will be returned to our facility

5. Service Delivery Timeline

For our primary services (internship programs, mentorship, training), delivery timelines are:

6. International Shipping

For international deliveries:

• Customs duties and taxes are the responsibility of the recipient
• Delivery times may vary based on customs clearance
• Some remote locations may have extended delivery times
• Contact us for specific international shipping queries

7. Contact Information

For shipping and delivery inquiries, please contact:

8. Policy Updates

This Shipping and Delivery Policy may be updated periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.